Patient satisfaction with telephone consultations in cardiology outpatients during the COVID-19 pandemic

Published Date: 09th November 2022

Publication Authors: Goodall J, Katira R

Abstract
The COVID-19 pandemic required a radical change in healthcare delivery methods, including the remote delivery of many outpatient services. We aimed to understand patient satisfaction with telephone consultations. Patients who had undergone a cardiology telephone consultation between 24 February and 19 July 2021 were asked to complete a survey. The survey assessed their satisfaction with the consultation and their preference between remote and face-to-face consultation. The 56 responses demonstrated high levels of satisfaction with 56% agreeing they were “completely satisfied” with the consultation compared with 5% who disagreed. However, 63% would have preferred a face-to-face appointment compared with 22% preferring a telephone consultation. No patterns were observed that might help to guide who should be offered the different modalities of consultation; to maximise patient satisfaction a flexible and individualised approach is likely to be required.

 

Goodall, JW; Katira, R. (2022). Patient satisfaction with telephone consultations in cardiology outpatients during the COVID-19 pandemic. The British Journal of Cardiology. 29(4), pp.150-153. [Online]. Available at: https://bjcardio.co.uk/2022/11/patient-satisfaction-with-telephone-consultations-in-cardiology-outpatients-during-the-covid-19-pandemic/ [Accessed 30 October 2023]

 

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