Patients' Satisfaction in the Emergency Department: Measurement, Indicators, Factors Influencing Satisfaction, Impact, and Solution.

Published Date: 16th April 2025

Publication Authors: Ben-Igwenyi. BE

Abstract: The emergency department (ED) plays a crucial role in the care of patients, being the first point of contact for patients with the hospital system. Patient satisfaction metrics are crucial indicators of ED care quality, which can significantly impact other hospital departments. Increased patient satisfaction in the ED is associated with better outcomes and fosters trust in the health system. This article explores the key factors influencing patient satisfaction and solutions to enhance patient satisfaction.

Idahor, C; Ben-Igwenyi, B.E.; Et al. (2025). Patients' Satisfaction in the Emergency Department: Measurement, Indicators, Factors Influencing Satisfaction, Impact, and Solution. Cureus. 17(4), p.e82392. [Online]. Available at: http://dx.doi.org/10.7759/cureus.82392 [Accessed 30 May 2025].

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